Total Wireless refusal to accommodate people with disabilities

After my NIGHTMARE with Verizon, I finally decided to switch to Total Wireless, apparently my only other option since they also utilize Verizon, the only carrier with decent signal in our rural area.

Total Wireless = Straight Talk = Tracfone.

For weeks I’ve tried to discuss my options for new service with Total Wireless.  

They ADVERTISE their CHAT at their site, but I can’t find any way to start a chat on the computer.  I can no longer do the phone calls, my brain can’t take the stress and frustration anymore and every one of those extremely frustrating calls is a fantastic opportunity to suffer a heart attack or stroke as my blood pressure frequently exceeds 190 / 130.  Finally I resorted to texting, and just as expected, MORE FRUSTRATION!!!!

So I decided to start a new blog to chronicle my plight as a brain damaged person trying to survive in America.  Hopefully I’ll get the new blog set up next week and then I’ll be contacting the AARP, Alzheimer’s organizations, legislators, etc.

I’m slightly hopeful that we’ll soon have a human being for President and a Democratic Senate to enable the Democrats to reign in the corporations’ atrocious exploitation of Americans and especially the most vulnerable population, senior citizens, people with disabilities and of course the working stiffs, people of color.

We’ll see what happens, I’m not going down quietly …

My email to media@tracfone.com:

6/19/20

Hello,

Please advise WHY Total Wireless REFUSES to assist people like me who are old and have an extremely difficult time TEXTING. I have serious brain damage and I’ve just been through HELL with Verizon, got NOTHING BUT LIES instead of the promised services. So I thought I’d switch to Total Wireless and I have now wasted OVER 5 hours searching for a way to chat or email to ensure that my number will be ported, clarify the terms of the services I’ll be paying for, etc.

From https://www.totalwireless.com/contactus:

The advertised CHAT that doesn’t exist.

Yesterday I finally CALLED, spoke with your people in THREE departments, was finally told to click on “online chat”, but it’s NOT a link! Eventually, the last person I spoke with told me to go to “shop” and click around on the phones and I would eventually see a “chat bubble” come up. Like the village idiot, I did that. Chat never happened.

Today I finally resorted to texting HELP on my GOD DAMNED PHONE that I so hate with a passion.

As expected, the only thing I accomplished was to raise my blood pressure to 185 / 135 — THANK YOU! </ end sarcasm >

I have decided to PUBLICIZE my interactions with corporations like yours and hopefully we’ll soon have a President and Congress who will give just a tiny rat’s ass about the PEOPLE who are continually frustrated, exploited and defrauded by corporations like yours.

NOBODY could tell me how to do a CHAT on the computer so I can easily copy/paste/save to PROVE what I ordered and what was promised.

Many companies offer the option to email the CHAT so that I have a permanent record of the terms I agreed to.

I’m not the only person to suffer from SERIOUS brain damage like Alzheimer’s. We’re made fun of because we have a very hard time texting and some of us don’t even know how to change a password on those so called “smart” phones. You couldn’t care less, more fodder for you.

All you care about is your PROFITS, ripping off as many people as possible!

Correct?

Most sincerely,

Christine Baker

c: posted at [this URL]

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